Job Description
- Job Title: Business Support Administrator (Full Time/Part Time)
- Place of Work:
- Working from home (with monthly in-person team meetings and regular communications and touch points online)
- Working from Cambridge during summer school period (mid-June to mid-August)
- Reporting to: Business Operations Manager
- Remuneration: £DOE
Purpose of Job:
As Business Support Administrator you will provide a range of interesting and important administrative duties for members of the company’s management team. These will include managing the administration of new and existing student applications and resolving admissions queries; helping prepare the logistics for our summer programs; checking DBS certification and other HR requirements and providing administrative support to the management team.
| Primary Activities: |
| 1. Manage administration, prepare and implement plans and logistics relating to our residential programmes, and arrange group bookings for events and excursions including travel and meal requirements for our guests. |
| 2. Oversee all admission enquiries and provide efficient and friendly help to existing and future customers. Ensure all program applicants have completed every aspect of their online account within the deadlines set and help troubleshoot any related issues as they arise. |
| 3. Help liaise with clients, teachers, coordinators, students, parents and suppliers to address their needs or expedite commitments so that routine and ad hoc matters can be resolved efficiently. |
| 4. Manage and oversee our seasonal staff recruitment and HR processes. Ensure all components of recruitment and all necessary documentation are completed efficiently, effectively, to set deadlines and in-line with GDPR. |
| Secondary Activities: |
| 5. Work with the sales and marketing team to contribute to the development of our Customer Relationship Management system, including efficient and effective personal contact via phone or email, and regular newsletter and promotions for customers and agents. |
| 6. Support the MD and members of the leadership team with worldwide trip preparations and logistics, occasional market research and contacting schools worldwide. |
| General Activities: |
| 7. Support the general administrative functions of the senior team, including the Managing Director and Finance Manager. Undertake all other administrative duties and responsibilities commensurate with the knowledge, skills and experience of the role as may be requested by Reach management. |
| 8. Uphold, protect and promote the Company’s core values, operating standards, protocols and HR policies and procedures. |
Skills & Attributes
- Advanced use of IT including Microsoft Office 365 (Outlook, Excel, Word, Sharepoint, Powerpoint & Teams).
- Strong typing and note-taking skills.
- Numerate, articulate and motivated.
- Friendly, positive, enthusiastic and engaging.
- Mature, resilient and determined.
- Ability to work efficiently and effectively alone and within a team.
- Organised, flexible and reliable and confident to use own initiative.
Experience & Knowledge
- 3-years previous administrative experience highly desirable – preferably in the hospitality, tourism or education sector.
- Minimum of two A levels (Essential)
- Bachelor Degree (Preferred)
- Familiar with higher education sector/ school administration/ hospitality and tourism.
What we offer:
- A small, supportive, friendly year-round team
- The chance to grow and develop within the organisation
- A high level of autonomy and creativity
- The opportunity to be directly involved in the planning and execution of our highly successful summer schools, working alongside a dynamic, motivated team of academic and non-academic staff to provide the experience of a lifetime to an inspiring group of students each year
- Working with a variety of key stakeholders and external specialists to set and achieve clear goals and objectives
- A diverse and wide range of unique opportunities and challenges in many key areas of the organisation
Benefits:
- Flexible working hours
- Working from home (with monthly in-person team meetings and regular communications and touch points online)
- Workplace pension scheme
- Discretionary bonus scheme (after 12 months of service)
HOW TO APPLY:
Application Deadline: 5th February 2024
Click the button below to submit an application. All successful candidates will be invited to interview. Interviews will be conducted via zoom in February 2024.
Before completing an application, please read this document on Visas and Right to Work in the U.K: Visa Notice.
Reach Cambridge promotes the safeguarding of young people. Should applicants be successful, we will contact at least one referee and will carry out an enhanced Disclosure and Barring Service Check will be required.
For a printable version of the job description please download the following PDF: Business Support Administrator – Job Description
