By making an application, the parent or guardian (referred to as the ‘parent’) and the student who have signed accept that:
- these, together with the section headed “Other Important Information” and the Rules and Regulations are the terms and conditions of the contract between them and Reach Cambridge Limited (a company registered in England under company number 05155407, “Reach Cambridge”) The Complaints Handling Policy in Annex II is also annexed to this agreement for your reference;
- The parent and student are bound by the contract jointly and severally;
- they have each read and accepted the terms and conditions and have also read and accepted, and undertaken that the students will abide by, the rules and regulations;
- all information supplied in connection with the application is accurate, complete and true and they will inform Reach Cambridge Limited of any changes to such information, in particular of: any new, or change to an existing, medical condition which is relevant to the ability of Reach Cambridge Limited to cater for and look after the student;
- the parent will be contactable on the telephone numbers given on the application form throughout the student’s time travelling to, attending and returning from the relevant program;
- the student will indemnify Reach Cambridge and will keep Reach Cambridge indemnified against all claims, costs, proceedings, demands, losses, damages, expenses or liability whatsoever arising as a result of the student’s breach of the contract or violation of the rules and regulations;
- Reach Cambridge intends to run the relevant program in accordance with the descriptions in its most recent brochure and/or most recently published on its website, but reserves the right to make reasonable amendments to the programs in accordance with these terms and conditions;
- Reach Cambridge Limited shall not be responsible for any act or circumstance or condition beyond its reasonable control which limits its ability to run the relevant program, including, but not limited to, fire, acts of God, government, terrorism, natural disaster, volcanic ash cloud, epidemic, labour conditions, industrial action and power failures nor for its failure as a result to run the relevant program;
- These terms and conditions contain the whole agreement between Reach Cambridge and the parent and student in relation to all aspects of the program. In particular, no statements, understandings, agreements or warranties made orally or in writing, on the website, in any brochure or elsewhere shall have any relevance to these terms and conditions. The terms and conditions supersede all previous agreements, arrangements and understandings but nothing herein shall be read or construed as excluding any liability resulting from any fraudulent act or omission by any party;
- Reach Cambridge reserves the right to make reasonable changes to these terms and conditions. Notice of any changes will be given to all parties. Parties have a period of one month following notice of any changes in which to make known any objection. Once this period of one month has elapsed, all parties will be deemed to have consented to the changes.
- these terms and conditions and all rights under them may be assigned or transferred by Reach Cambridge but not by the parent or the student;
- any rights or duties implied by the terms of the Contract (Rights of Third Parties) Act 1999 are excluded and no third party shall be able to enforce any provisions of this contract; and
- these terms and conditions shall be governed by English law and the parties submit to the non- exclusive jurisdiction of the English courts.
Other Important Information
Reach Cambridge programs are open to students of all nationalities. All courses as standard are open to students who will be between the ages of 14 and 18 in the year of the relevant program, though Reach Cambridge retains the discretion to allow students outside of this age group to attend the program. Reach Cambridge operates in accordance with its obligations under the Equality Act 2010.
Payment is to be coordinated through the student’s school. Program fees will be invoiced to the school according to the group rate applicable to the whole school group. The student and his or her parent/guardian agree to pay the relevant sum for the student’s participation on the program to the school. Please note that the group rate for which the school group is invoiced is based on a minimum number of students agreed with the school.
You have the right to cancel this contract within 14 days without giving any reason. This cancellation period will expire after 14 days from the day of the conclusion of the contract. The 14-day cancellation period runs from the date of receipt of payment.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or by e-mail) addressed to Reach Cambridge Ltd, 23 King Street, Cambridge CB1 1AH, or via firstname.lastname@example.org. See Annex I below for a model cancellation form. Please note, however, there is no obligation to use this form. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If the contract is cancelled during the 14-day statutory cancellation period, Reach Cambridge will, without undue delay and no later than 14 days after notification of cancellation, reimburse all payments made (including any deposit). No fee will be incurred in respect of the reimbursement.
Reach Cambridge will make any reimbursement via the same means of payment as you used for the initial transaction, unless there is an express agreement otherwise.
For cancellations made outside of the 14-day statutory cancellation period, the following cancellation charges are applicable:
- More than 100 days before the date of the course: no cancellation charge. (Though any deposit will be retained).
- 100-60 days before the course start date: 50% of the total program price.
- Under 60 days before the course start date: 100% of the total program price.
Depending on your insurance cover, you may be financially protected by appropriate insurance in the event of cancellation. Please verify with your insurer.
Reach Cambridge strongly encourages all students, either via their school or independently, to obtain comprehensive travel insurance for their trip. Please note that proof of adequate travel and medical insurance may well be required in order to obtain the requisite visa and travel documents for entry into the United Kingdom. Reach Cambridge is not responsible for any deficiencies in your insurance policy (whether recommended by Reach Cambridge or not), nor can Reach Cambridge be held liable for any dispute arising between a student and their insurer, insofar as Reach Cambridge fulfils its legal obligations.
Students and schools are responsible for informing us on the application of all medical, dental, dietary, educational or other special needs. All costs related to those needs including medical and dental care, tests, allergy shots and prescriptions are the responsibility of the student. Students will be sent a Medical Insurance form on acceptance to the program with which they must inform us of the student’s Health Insurance carrier. All bills from health facilities used by Reach Cambridge on behalf of the student will be sent to the parent (£60 is a typical minimum fee for seeing a doctor) and should be promptly reimbursed.
Visas and Travel documents
A valid passport is essential for travel to the UK, with an expiry date of at least 6 months beyond the end date of your visit usually being required. All students are responsible for arranging appropriate travel documentation, such as visas, where required. Reach Cambridge can accept no responsibility for failure to obtain a valid or correct visa, and cannot offer a refund in the event of failure to obtain the correct travel documents.
Transportation to/from program
Reach Cambridge will arrange transport in accordance with the agreement in place with the school. This can include single or return airport transfers and is subject to discussion.
Changes to Program
Reach Cambridge will endeavour to run each program as described in its most recently published brochure and/or most recently published on its website, or in accordance with the most recently finalized program schedule. It may, however, become necessary to amend a program as circumstances dictate.
Reach Cambridge reserves the right to make such amendments, provided they do not alter the essential character of the program. All students will be advised of any such changes within a reasonable period of time prior to the program start date.
Photos, Film and Testimonials
Reach Cambridge may publish photos, film, testimonials and other such records of the summer school on the website, brochure and other marketing materials. If a student wishes not to feature in this material they must notify Reach Cambridge in writing or via email. Any such notification must be made at least 15 days before the start of the program. Without notification to the contrary, students will be deemed to have consented to the use of their photo or video.
Course Report and Proof of Attendance
Reach Cambridge issues a certificate of attendance and course report for all lecture series, workshops, courses and activities. Canadian credit courses are not accredited by Reach Cambridge, but are accredited by Schools in Ontario under the Ontario Ministry of Education guidelines.
Reach Cambridge Ltd will exercise due care in arranging and conducting the program. However, Reach Cambridge Ltd cannot assume responsibility or liability for any damage, loss, claim or injury of any kind whatsoever resulting from any act of omission, commission or inadvertence of any accommodation provider or carrier or other company or person rendering any of the services required as part of the program.
Nor can Reach Cambridge be responsible for any student who leaves the program (with or without Reach Cambridge’s consent) or who breaks the rules and regulations and in doing so suffers loss or injury.
To the maximum extent permitted by law, Reach Cambridge excludes liability for any loss or damage of any kind howsoever arising, including, without limitation, any direct, indirect or consequential monetary or other loss suffered by a student as a result of the student taking part in a Reach Cambridge program but if Reach Cambridge is held by an English court to be directly responsible for any such loss or damage, we will pay to the student who has suffered loss up to an amount equal to the price paid to Reach Cambridge for the relevant program.
Reach Cambridge Ltd cannot assume responsibility or liability for any damage, loss, claim or injury resulting from events beyond its control including, without limitation, acts of God, strikes, incidents of terrorism, politically or religiously motivated violence, war, sickness, government restrictions or regulations, weather, quarantines or wilful or negligent acts of third parties or suppliers to Reach Cambridge.
Nothing in these terms and conditions shall exclude any liability of Reach Cambridge for death or personal injury arising from its own negligence nor affect any rights which the student has as a consumer or otherwise or which may not be excluded or limited under any applicable law.
Health and Welfare of the Students
Responsibility for the health and welfare of the students falls to the visiting school’s accompanying teachers although Reach Cambridge staff will provide assistance and support wherever possible. Should a student fall ill, it is the responsibility of the accompanying teacher to inform Reach Cambridge staff so that they may take the appropriate steps. The supervision and care of an ill student is the responsibility of the accompanying school staff.
Rules and Regulations
The safety and welfare of our students is our highest priority. All Reach Cambridge students are offered exceptional opportunities and freedoms to flourish. However, with these freedoms come responsibilities. If Reach Cambridge determines that you have broken any of these rules and regulations, or have compromised the safety of yourself or anyone else on the program, you may be sent home immediately without refund. All rules and regulations will be strictly enforced.
Where appropriate following an incidence of rule breaking or suspected rule breaking, a student may be placed on probation, and parents and, where appropriate, teachers will be informed as soon as possible. During this period, any further breaches of the rules and regulations are likely to result in immediate repatriation without refund.
Breaking the law
All Reach Cambridge students are expected to obey the law. If any student breaks a law or is suspected of doing so, they shall be disciplined accordingly. This can include being repatriated immediately, without a refund.
Alcohol, Drugs and Smoking
Reach Cambridge has a zero tolerance policy with regards the use of alcohol or drugs. The following actions are likely to result in the student (regardless of age) being sent home without a refund: the drinking, consumption or possession of alcohol; the purchase of alcohol or distribution or attempted distribution or sale of alcohol; having bottles containing alcohol or which have contained alcohol in their possession, not limited to the individual’s person, their bag or dorm. The same applies to the possession, distribution, sale or attempted distribution or sale of illegal drugs. Reach Cambridge is entitled to draw conclusions as to whether a student has consumed alcohol based on a reasonable belief.
In the UK cigarettes cannot be sold to young people under the age of 18. Smoking is prohibited anywhere on campus except in specified areas and it is absolutely prohibited on program vehicles. For anywhere else off campus, be considerate and remember that smoking inside public places is against the law. Students who have not indicated on their application that they are a smoker will have their parents informed if they are found to be smoking, in possession of cigarettes, or attempting to obtain cigarettes.
All Reach Cambridge students are expected to attend all classes and placements, complete all projects and assignments on time. There will also be a number of compulsory program meetings. Free time, if given, must be used responsibly and proposed activities or excursions must be approved by the school teacher.
Students are expected to arrive punctually to class and to have a full class attendance record for the duration of the program. This also applies to evening lectures and any other activities or events that Reach Cambridge deems compulsory. Persistent offenders will have their parents notified and in extreme cases, they will be sent home without refund.
Students must inform a member of staff immediately in the event of illness. Where necessary, students who are absent from class for more than one day due to illness will be required to attend an appointment with a General Practitioner at the local doctors’ surgery.
Respect for the community
All Reach Cambridge students are expected to respect the rights of all members of the community. This includes other Reach Cambridge students and staff, and the wider Cambridge community as a whole, as well as all buildings and facilities. All Reach Cambridge staff are entitled to equal respect, irrespective of their role, and any disrespectful or inappropriate behaviour towards them will result in reprimand, and may lead to repatriation without refund.
Respect for the international nature of the program is vital. Anti-social behaviour includes bullying, racism, lying, theft, physical or verbal harassment and physical or verbal assault. Any kind of anti-social behaviour can result in a denial of privileges, early curfews, or contact with parents for support. Whether behaviour is deemed to be anti-social remains solely the discretion of Reach Cambridge. Repeated anti-social behaviour can result in repatriation without refund.
In particular, Reach Cambridge has a zero tolerance policy with regards to bullying and fighting, and students who are involved in this behaviour will be sent home immediately and without a refund. All students are under an obligation to report any anti-social behaviour to a member of staff, whether that behaviour is in relation to another student or a member of staff.
Any student who engages in sexual relations with other Reach Cambridge students or anyone else outside the program will have their parents informed immediately and could be sent home without refund. Inappropriate displays of affection are unacceptable and will be faced with reprimand.
Personal Space & Possessions
Students are responsible for their own possessions and must ensure they take care of them throughout the program. Students must ensure when leaving their rooms that the doors to their room are locked, and all windows are closed. Reach Cambridge cannot take responsibility for the loss or theft of personal belongings.
Where appropriate, if a student is suspected of being in breach of any of the rules and regulations as set out in this document, Reach Cambridge reserves the right to conduct bag searches and room searches in the presence of an independent third party. This applies equally to searches conducted outside the student’s room.
- In general – A significant component of Reach Cambridge programs is that students are afforded certain responsibilities and freedoms. Parents and students must recognise that Reach Cambridge staff cannot supervise students at all times. When students choose to spend time independently, they must take responsibility for their decisions.
- Dress– Students are expected to dress in accordance with the academic nature of their environment and in a manner appropriate for academic and social functions on campus.
- Sports Activities – All sports activities must take place in compliance with college rules, including fixed hours of activity. It is also a requirement for those wishing to participate in sports activities, including football, that students have the appropriate footwear, without which students may not participate.
- Mobile phones and other electronic devices – Every student must ensure they have a functioning mobile phone which works in the UK. Students are required to provide their mobile number (foreign and/or UK number) and be contactable throughout the program. Use of mobile phones during class and lectures organised by Reach Cambridge is prohibited. The inappropriate use of mobile phones or other electronic or media devices (including sending/distributing inappropriate images) is strictly prohibited. Where appropriate, mobile phones and/or other electronic devices may be confiscated for a period of time not exceeding the duration of the course. All students have access to computers and an emergency phone should they require these.
- City Centre– Students may be given free time to explore Cambridge city centre. There will be geographical area limits set out at the start of the program and students are expected to keep within those boundaries. Students will be informed when supervision is provided for getting to lessons and/or activities. Accompanying school staff have ultimate responsibility for deciding on a suitable allocation of free time and how this is carried out.
- Travel– Students may not drive a car while on the program, nor may they ride in a motor vehicle unless arranged by Reach Cambridge or with the authority of Reach Cambridge staff. Students must wear a seatbelt – it is a legal requirement. Students are not permitted to hire or ride a bike whilst in Cambridge.
- Tattooing/Piercing– Reach Cambridge students may not, for health and safety reasons, obtain a tattoo or piercing while on the program.
- General – Students must remain respectful of their environment, including avoiding excessive noise and disruption. Littering will not be tolerated. All common areas and bedrooms must be kept clean and tidy.
- Accommodation– All bedrooms are single sex. Access to these areas is restricted, at certain times, to those living in the dormitory. Reach Cambridge operates an ‘open door’ policy. There are many common areas in which students are welcome to visit one another. Appropriate behaviour and conduct is expected of students at all times.
- Fire Regulations – Students will follow all fire and safety regulations as instructed. Students will not tamper with fire safety equipment, including fire extinguishers, fire alarms and smoke detectors. Candles are strictly forbidden on campus.
- Curfew –Curfews are clearly defined and students are expected to check-in at these specified times, regardless of age. After curfew, students are forbidden from leaving campus.
- Visitors– All visitors, including parents and guardians, must seek permission of senior staff if they wish to access the campus outside of arrival and departure days and are asked to present themselves to the course co-ordinator on arrival and departure. Students must ensure that their visitors abide by all program rules and must remain within the common areas.
- Safety – Students are not permitted to sit on windowsills or rooftops, or to jump or climb in and out of windows. Students are also forbidden from dropping, pouring, or throwing objects or materials out of windows or off rooftops.
- Dangerous items– It is forbidden for students to possess or purchase any item that is deemed to be a danger to themselves or others. These include knives, fireworks or any other flammable items such as candles
Students must not go anywhere alone and must remain in pairs or small groups. It is the responsibility of the school staff to ensure that this rule is enforced.
On excursions, students must remain within geographical limits set by staff, must stay in groups and must carry staff emergency phone numbers with them at all times.
Annex II: Complaints Procedure
Reach Cambridge is committed to providing a quality service to all those who apply to our programs. One of the ways in which we continuously try to improve our service is through listening and responding to the views of all those who apply and partake in our programs. We reply to all complaints, and will always aim to put right any mistakes.
Reach Cambridge aims to resolve complaints promptly and professionally. Where concerns cannot be resolved informally, our formal complaints procedure should be followed:
- Where it is not possible to resolve a complaint informally, you should write to us via email at: email@example.com.
- In your message, you should include the following:
- The details of your complaint.
- The remedy you are seeking.
- Receipt of your complaint will be acknowledged within 5 working days. You should get a response to your complaint within 15 working days.
- Please note that whilst we aim to deal with complaints as promptly as possible, it may take us longer to respond to complaints received during ongoing programs, as we continue to ensure the smooth running of the program. The above-mentioned time frames, however, will be respected regardless of when a complaint is received.
- We aim to resolve complaints as quickly as possible, but in the event that more information or investigation is needed, we will keep you informed of the progress of your complaint and let you know when you can expect a response.
- We will investigate and respond to anonymous complaints.
- All complaints will be dealt with by a member of Reach Cambridge staff with sufficient seniority to resolve the issues.
- External Redress:
- If you have gone through the entire internal process but are unhappy with the outcome and or the organisation’s response and handling of the matter the final step you can take is to contact British Accreditation Council (BAC)
- You are invited to write or email the Accreditation and Quality Enhancement Manager for BAC, Rosie Fairfax. Email: firstname.lastname@example.org and Address: British Accreditation Council, 14 Devonshire Square, London.
- In your message, you should include the following:
Annex III : Model Cancellation Form (Schedule 3 – The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013
|Reach Cambridge Ltd.
23 King Street
|Telephone: +44870 8031732
Fax: +44870 7625542
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper)
[*] Delete as appropriate.