We are aware that some of you may have questions and concerns regarding COVID-19 (Coronavirus) and its effect on the programs.
Please let me reassure you first and foremost by saying that the health and safety of our students is, and always has been, our number one priority. Since our first program in 2005, we have consistently delivered enriching and supportive programs for a diverse and international student body, within a nurturing and safe environment.
Our 2020 summer programs are scheduled to go ahead as planned and we are progressing with our preparations here in Cambridge. I appreciate that it is an uncertain time and, as the situation continues to evolve, we are doing everything we can to ensure that we are as supportive as possible and to keep our families informed of any important updates. If there are subsequent restrictions or measures put in place by the UK government that affect the running of the programs in the summer we will of course be in communication with all families.
It is a fast-evolving situation and we are monitoring updates closely via WHO (World Health Organisation) and PHE (Public Health England) and will continue to do so over the coming weeks. We are seeking expert medical advice and keeping abreast of updates worldwide. We are also following the appropriate guidance having spoken with our local Health Protection Team and our accrediting body, the British Accreditation Council.
We are here to help and we wish to work with all our families and groups to keep the lines of communications open over the next few weeks and months. Please do contact us if you have any further questions or concerns.
Frequently Asked Questions
We have collated the main questions received from our families and schools, which we hope will help alleviate concerns.
- Are you still planning to run your 2020 programs in Cambridge?
We are happy to say that all of our programs are still scheduled to take place. We are continuing to monitor the situation, but we are proceeding with our plans as normal and hope to welcome you all to Cambridge shortly.
- Am I able to change my program?
In these exceptional circumstances, we are allowing our families to switch program dates or courses this summer free of charge if they would like to do so (subject to availability). Full dates and details can be found on our courses page.
- Are you able to extend the deadline for balance payment?
We want to be as flexible as possible to work with our families during this uncertain time. Since our last update, the situation has continued to evolve and under these circumstances, we are happy to extend the balance payment deadline until 30th April.
A student’s place is not fully confirmed until a balance has been paid and if there are currently restrictions in your home country or similar circumstances that may make this difficult, please let us know and we would be more than happy to discuss this further on a case-by-case basis.
- Under what circumstances will I get a refund?
In the event that your attendance at a specific program is not possible because the government of your country or the UK government imposes restrictions preventing you from attending or if Reach Cambridge were to decide to cancel a program, we will offer you a range of flexible options:
- Switch your program: We would work with you to find dates that are more suitable in 2020.
- Postpone your program: You could postpone your attendance to the program in July/August of 2021. Your base program cost won’t change and will remain at our 2020 program cost rather than the 2021 rate.
- Receive a refund: In the extraordinary circumstances outlined above, we will amend our policies to allow you to cancel and receive a refund, minus the non-refundable deposit, upon informing us by email and presenting documents verifying the reason for your cancellation.
Cancellations outside of the conditions described above would be subject to the general cancellation clause outlined in our Terms & Conditions.
- Do you have any advice on insurance?
As per our Terms & Conditions, we recommend taking out comprehensive medical and travel insurance. The type of insurance may vary per country and per family, and we suggest talking to insurance providers to find a cover you are most comfortable with.
If you already have insurance, we suggest you talk to your insurance provider to seek their advice that your cover is sufficient.
- What experience does Reach Cambridge have in dealing with situations like this?
We have been successfully running our programs for 15 years in Cambridge and we have clear and detailed welfare procedures and contingency plans in place for each program. These have been developed over our many years of experience and have helped us successfully navigate national and international situations that have arisen in the past, including Swine Flu in summer 2009, during which similar procedures and contingency plans were required.
The contingency plans and welfare processes are reviewed and updated ahead of each program, allowing us to take into account any current concerns that may need to be included, such as COVID-19.
- Do you have a special plan in place to deal with the Coronavirus?
We have a dynamic management plan for COVID-19 that we are developing and updating as any information changes to ensure we are well prepared for now and over the coming weeks and months. This includes detailed sections on prevention, detection, diagnosis and care.
Our staff are first-aid trained and we have dedicated welfare staff onsite to help if any student requires support during their time with us. There are several doctors’ surgeries near the accommodation and Cambridge has the world-renowned Addenbrookes research hospital on its doorstep. Cambridge is well known as a very safe city.
Find out more
For general information and updates on COVID-19, please visit the following websites:
Updated 2nd April 2020